Privacy Policy
Last updated June 16, 2026
This Privacy Notice for Sous bio ("we", "us", or "our") describes how and why we might access, collect, store, use, and share your personal information when you use our services, including when you visit sous.bio or engage with us in other related ways.
If you have questions or concerns, contact us at support@sous.bio.
1. What Information Do We Collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide when you register, express interest in our products and services, participate in activities on the services, or contact us. This may include names, email addresses, job titles, usernames, passwords, contact preferences, and contact or authentication data.
We do not process sensitive personal information. If you choose to make purchases, payment data is handled and stored by Stripe. Stripe's privacy notice is available at https://stripe.com/gb/privacy.
Information automatically collected
We automatically collect certain technical information when you visit, use, or navigate the services. This can include IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, location, log and usage data, and device data. We also use cookies and similar technologies.
Google API
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
2. How Do We Process Your Information?
We process information to provide, improve, and administer our services, communicate with you, maintain security, prevent fraud, comply with law, and act with your consent where required.
- To facilitate account creation, authentication, and account management.
- To deliver and facilitate delivery of requested services.
- To respond to inquiries and offer support.
- To fulfil and manage orders, payments, returns, and exchanges.
- To enable user-to-user communications.
- To save or protect an individual's vital interests.
3. What Legal Bases Do We Rely On?
If you are located in the EU or UK, we rely on legal bases including consent, performance of a contract, legal obligations, and vital interests. In legal terms, we are generally the data controller for personal information described in this notice. Where we process information on behalf of customers, the customer is the data controller.
If you are located in Canada, we may process information with express or implied consent, and in exceptional cases where applicable law permits processing without consent.
6. Do We Offer AI-Based Products?
We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies. These AI products may be provided through service providers including Google Cloud AI, Anthropic, and OpenAI. Your input, output, and personal information may be shared with and processed by these providers to enable AI automation and related product features.
7. How Long Do We Keep Your Information?
We keep personal information only as long as necessary for the purposes described in this notice, unless a longer retention period is required or permitted by law. No purpose in this notice requires us to keep personal information longer than the period in which users have an account with us.
8. How Do We Keep Your Information Safe?
We use appropriate and reasonable technical and organisational security measures. However, no electronic transmission or storage technology can be guaranteed to be completely secure, so access to the services is at your own risk.
9. Do We Collect Information From Minors?
We do not knowingly collect, solicit data from, market to, or sell personal information of children under 18 years of age, or the equivalent age specified by law in your jurisdiction. If you become aware of such data, contact us at support@sous.bio.
10. What Are Your Privacy Rights?
Depending on your location, you may have rights to request access, correction, erasure, restriction, portability, objection, consent withdrawal, or human review of automated decisions. You can also opt out of marketing communications.
If you are in the EEA or UK, you may complain to your local data protection authority or the UK Information Commissioner's Office. If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
11. Controls For Do-Not-Track Features
Because there is no uniform technology standard for recognising and implementing Do-Not-Track signals, we do not currently respond to DNT browser signals.
12. Do United States Residents Have Specific Rights?
US residents may have rights to know whether we process personal data, access personal data, correct inaccuracies, request deletion, obtain a copy of personal data, avoid discrimination for exercising rights, and opt out of targeted advertising, sale, sharing, or profiling where applicable. We may need to verify your identity before processing requests.
In the past twelve months, we have collected identifiers such as contact details, online identifiers, email addresses, and account names. We have not disclosed, sold, or shared personal information to third parties for a business or commercial purpose in the preceding twelve months, and we will not sell or share personal information in the future.
13. Do We Make Updates To This Notice?
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top of this page. Material changes may be notified by prominent notice or direct notification.
14. How Can You Contact Us?
You can contact us by email at support@sous.bio. If you are a resident in the United Kingdom, we are the data controller of your personal information and have appointed Chris as our UK representative. You can contact Chris at chris@sous.bio.
15. How Can You Review, Update, Or Delete Your Data?
To request access to personal information, details about how we processed it, correction, deletion, or consent withdrawal, contact support@sous.bio.